Just because you see them hanging out as a big group during lunch and after work doesn’t mean your employees are truly happy working for you. For all you know, they could be using the time out from the office to air out their rants and network with other people to find new employment.
So how do you know if your employees are happy working in your organization? Knowing how to calculate employee engagement can help you make better decisions that could affect your team. In determining engagement rates, here are some of the things companies measure.
- Amount Of Extra Work Done Organizations may start to look into the amount of work that happens outside of the standard working hours such as in the evening, weekends and even holidays. This data can be used to gauge an employee’s discretionary effort.
- Networks Built When employees venture out of their way to build connections outside of their own immediate teams, it means they are investing time and effort to add value to the work they do. More often than not, some projects roll out smoother because of the contacts made in various departments. For employees, every new contact is an investment made.
- Increased Participation Just like in school, increased participation in extracurricular initiatives and even ad-hoc meetings is a good indicator of high engagement. This means that employees are eager to do more to create more value.
- Additional Help Extended Employees who extend helping hands to their colleagues, even in cases when credit is not always called for, are often highly engaged. This additional help could also come in the form of helping customers address an issue outside of their job scope. For instance, if a second follow-up call is not part of the service level agreement, but a customer service representative still allots time to make a quick call, that is a prime example of a high-performing employee.
Happiness can mean different things to different people. While it is not always possible to measure how happy your employees are with you, measuring their engagement levels can help you make informed decisions on upcoming initiatives and perks for your team members.
Like happiness, the level of engagement is contagious. While one bad apple won’t necessarily ruin the entire bunch, happy employees always produce better work and it’s better to fix what you can than ignore it completely.